Contact us
From our service options, you can choose the most suitable. It is recommended to read the customer instructions before reaching out. Please check our price list.
1. Office Visit
- Inquiring about lost property at our office is always free of charge.
2. Online Inquiry
- By making an online inquiry (€4.95), you’ll receive a notification if we’re able to match your inquiry to any found items.
- The inquiry is valid for 2 weeks.
- This service works well, especially for bags and backpacks, but the general rule always applies: the better you describe your item, the more likely we can identify it accurately.
3. Phone Service
- By calling our nationwide 24h phone service at +358 600 41006 (phone rates at the bottom of the page), you can always find out if your item is in our database.
- If your item hasn’t arrived yet, we’ll record your inquiry in our database, check incoming items for 2 weeks, and notify you if we receive it.
- For difficult-to-identify items, items arriving with a significant delay, or other challenging situations, we offer special customer support as needed.
Helsinki / Central railway station (HSL/HRT- items)
Opening hours
Mon – Fri 10:00 – 18:00, Sat 10:00 – 16:00
Address: Elielinaukio 3, 00100 Helsinki
HSL- phone service +358 600 91006 (call rates: Mon-Fri 10am-18pm 1,93 EUR/min + lnc/mcc and Sat 10am-16pm 2,95 EUR/min + Inc/mcc. Queuing is free of charge.)
Our Helsinki office is handling and storing items only from Helsinki Regional Transport. Other items may be inquired as well.
The office is located in the western wing of Helsinki Central Railway Station, in the basement level near the VR lockers.
We recommend inquiring about lost keys, glasses, headwear, scarves, gloves and umbrellas by visiting our office in person.
Vantaa / Porttipuisto (All other items and auction pickups)
Opening hours
Mon – Fri 12:00 – 17:30
Address: Porttikaari 7, 01200 Vantaa
24 h phone service +358 600 41006 (see call rates at the bottom of the page)
Our Vantaa office is handling and storing most of our items (including items from VR trains).
The office is located in Vantaa Porttipuisto area, near to Ikea. Access from the courtyard side of the building.
Exceptional opening hours
In 2024, our offices are closed on the following days:
New Year’s Day 1.1., Epiphany 6.1., Easter 29.3.-1.4., May Day 1.5., Ascension Day 9.5., Midsummer 21.-23.6., All Saints’ Day 2.11., Independence Day6.12., Christmas 24.-26.12. On New Year’s Eve 31.12., we will close at 2:00 PM.
Feedback
We value your feedback and continuously strive to improve our service. With the feedback form, you can also contact us if you wish to outsource lost property services for your company.
Thank you for choosing Lost & Found Finland for assistance!