Contact us
From our service options, you can choose the most suitable. It is recommended to read the customer instructions before reaching out. Please check our price list.
1. Office Visit
- Inquiring about lost property at our office is always free of charge.
2. Online Inquiry
- By making an online inquiry (€4.95), you’ll receive a notification if we’re able to match your inquiry to any found items.
- The inquiry is valid for 2 weeks.
- This service works well, especially for bags and backpacks, but the general rule always applies: the better you describe your item, the more likely we can identify it accurately.
3. Phone Service
- By calling our nationwide 24h phone service at +358 600 41006 (phone rates at the bottom of the page), you can always find out if your item is in our database.
- If your item hasn’t arrived yet, we’ll record your inquiry in our database, check incoming items for 2 weeks, and notify you if we receive it.
- For difficult-to-identify items, items arriving with a significant delay, or other challenging situations, we offer special customer support as needed.
Offices
Vantaa / Porttipuisto
Opening hours
Mon – Fri 12.00 – 17.30
! The office will be exceptionally closed for Easter from April 18th to 21st !
Address
Porttikaari 7, 01200 Vantaa
Our Vantaa office is located in Porttipuisto area, near to Ikea. Access from the courtyard side of the building.
24 h phone service +358 600 41006 (see call rates at the bottom of the page)
Our Vantaa office is handling most of our items (including items from VR long distance trains). Please note, that HSL lost property office is located by the Helsinki Central railway station.
Helsinki / Central railway station (HSL/HRT- items)
Opening hours
Mon – Fri 10.00 – 18.00, Sat 10.00 – 16.00
! The office will be exceptionally closed for Easter from April 18th to 21st !
Address
Elielinaukio 3, 00100 Helsinki
Our Helsinki office is located on the lower floor of the western wing (Kauppakuja) of Helsinki Central Railway Station, near VR’s storage lockers and the station’s restroom facilities.
HSL- phone service +358 600 91006 (call rates: Mon-Fri 10am-18pm 1,95 EUR/min + lnc/mcc and Sat 10am-16pm 2,98 EUR/min + Inc/mcc. Queuing is free of charge.)
Our Helsinki office is handling the items received from HSL (Helsinki Regional Transport). Other lost items may be inquired here as well.
We recommend inquiring about lost keys, glasses, headwear, scarves, gloves and umbrellas by visiting our office in person.
Exceptional opening hours
In 2025, our offices are closed on the following days:
New Year’s Day 1.1., Epiphany 6.1., Easter 18.-21.4., May Day 1.5., Ascension Day 29.-30.5., Midsummer 20.- 21.6., All Saints’ Day 1.11., Independence Day 6.12., Christmas 24.- 26.12. On New Year’s Eve 31.12., we will close at 2:00 PM.
Feedback
We value your feedback and continuously strive to improve our service. With the feedback form, you can also contact us if you wish to outsource lost property services for your company.
Please note that we do not process lost property inquiries submitted via the feedback form. If you are looking for your lost item, you can visit our office, submit an online inquiry, or call our paid phone service.
Thank you for choosing Lost & Found Finland for assistance!