Instructions
Handling time & process: Items typically arrive at the lost and found office with a slight delay from the time they were lost. The transit time can range from 1 to 5 business days, but in some cases, it may take 2 weeks or more. We do not collect lost items ourselves; instead, we retrieve them from our client businesses. It is recommended to wait for 1 to 2 business days before contacting us.
Contact: You can inquire about your item by visiting our lost and found offices, by phone, or by submitting an online inquiry. Check our price list. We do not recommend contacting us many times via paid channels.
Item retrieval: You can retrieve your found item from the lost and found office or have it delivered to you. We can transfer the item for pickup between our Helsinki and Vantaa offices free of charge. You can request the transfer via our feedback form (please include the item number).
Important information about lost items
Storage period: Lost items are stored in accordance with the law for three (3) months. Finnish passports, identity cards, residence permit cards, and driver’s licenses are forwarded to the Helsinki police without delay.
Registration: Items are registered in our lost property database. However, items such as keys, eyeglasses, headwear etc. are always easier to identify in person.
Notification: We will notify the owner of any found items for which owner and contact information is available.
Fees: Lost property fees are based on the Lost Property Act and Regulation. Additional services, such as package delivery, are available according to our price list.
Finding an item: We only receive and accept items found on the premises of our client companies. Items found elsewhere, such as in public areas or on the street, should be handed over to the police.
Outsourcing: If you would like us to handle the lost and found service for your company or event, you can contact us through our feedback form.